1. Purpose and Scope
2. Collection of information
i. In order to avail our services, you will have to register with us and as part of the registration process we collect the following Personal Information:
a. name, email address, mobile/landline telephone number, date of birth, address, country of residence, marital status, anniversary date, number of children, spouse’s name, children’s name, their date of births etc;
b. your credit, or debit card or other payment information including bank details;
c. your passport details and frequent flyer information, income details,
d. your user id and password and other security related information for accessing the Website
e. any other information provided by you while accessing our Website or when you contact our customer care team or when you engage with our social media platform;
f. If you use a mobile phone for browsing our Website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information;
g. Tracking technologies may automatically record information such as domain and host names, other information about your geographic location, IP addresses, browser software and operating system types, your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access), and dates and times that our Website is accessed;
h. We may also collect personal data about you from third parties who provide us with additional publicly available information about you;
i. While placing request for the travel or while submitting a tentative plan of your trip or while submitting review of your past trip on our Website, we may collect the data about your travel plans and/or past trips and/ or future trips which may include information about whether you are a solo traveler or with family or in a group and the places that you visited or planning to visit and the reviews of such places provided by you and about the overall travel experience shared by you.
j. We may also collect information about your health to understand if any of the travelers are with disability and requires special assistance and about the diet for us to understand if there are any restrictions on diet or if there any specific request of a particular diet.
k. We may collect personal information which you may provide including your profile photo, profile name etc while taking part in any of the contest or promotion made available on our Website or while posting any review about your past trips on our Website;
l. Your e-commerce activities and history and related searches;
m. We will maintain a record of the correspondence which you have exchanged with us in relation to our services or any other reason;
n. If you have made the bookings through any of our travel agents then all the information provided to our travel agents will be collected by us;
o. If you are a travel agent and would like to also work as our travel agent then we will collect information about your agency, ownership structure, identification documents, details of contact persons, licenses and approvals, the website platform used by the agency, payment platform used by the agency and the security measures and information etc.
iii. You represent that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. Your providing the data/ information and the Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third -party agreement, laws, judgments, orders or decrees.
iv. In general, the Users to the Website can access the Website’s home page and browse some areas of the Website, without disclosing any Personal Information.
v. However, the Company tracks information provided by visitor’s browser, including the website the visitor came from (known as the referring URL), the type of browser used and other information that does not personally identify any visitor of the Website. This may include installation of cookies and collection of other session data.
vi. We do not have any system to collect Personal Information automatically. In order to use our services, you will have to register with us and provide Personal Information. It is completely optional on your part to provide Personal Information and register with us. However, you will not be able to avail any of our services unless you register with us and provide the Personal Information.
3. Use and Processing of data/ information
a. The information collected by the Company may be used for a number of purposes connected with our business operations which may include the following:
i. to verify your identity and confirm your eligibility to create account on our Website;
ii. to allowing you to create your own profile on our Website in order to avail our services without having to provide personal information again every time you access our Website;
iii. contacting you regarding your account or your planned trip and providing you with your travel information;
iv. providing your information to our respective local agents so as to assist you with your travel arrangements and seeking feedback on your trips and the services we provide;
v. to help you in planning your trip;
vi. if you submit your review about our services or about your travel experience then it will be published on our Website with your personal information including your profile photo and other customers will be able to view you reviews and experiences and other details shared with us;
vii. We may share your details to the extent necessary to our billing and payment service providers in order to facilitate and process your payment on their payment platform and also directing payments, refunding payments etc;
viii. If you have purchased insurance through our Website then we may share your information to our insurance partners for them to facilitate issuance of the required travel insurance policy;
ix. To airline companies/ railway companies or authorities and other related third party service providers in connection with your travel reservations;
x. dealing with requests, enquiries and complaints, customer services and related activities;
xi. assisting you in making the reservations and avail of our services;
xii. responding to your queries and fulfilling your requests for information regarding our services;
xiii. communicate with you regarding the services that you avail from us and respond to your questions and comments;
xiv. notifying you about our new services, sharing articles, blogs, newsletters, promotional materials and other important information regarding our services for legitimate business purposes;
xv. to conduct survey about how satisfied our customers are and for improving our performance and provide better services to the customer;
xvi. legitimate business purposes; and
xvii. responding to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
b. Your data/ information will be kept confidential to the maximum possible extent and in accordance with the provisions set out herein.
c. Your personal information will be retained with us as long as you continue to use your account on our Website or have tours/trips/travel arrangements pending or as long as we continue to have a business need to do so, unless a longer period is required by law.
4. Disclosure and transfer of your Personal Information
a. We do not sell or rent any Personal Information.
b. We may disclose/ transfer your Personal Information to our partners, associates, service providers and third parties who may handle our data management, newsletter and email distribution, conducting surveys, contests, events, and promotions, as necessary or appropriate:
i. to carry out services on the Company’s behalf under contract;
ii. in any manner permitted under applicable law, including laws outside your country of residence;
iii. to comply with any legal process whether local or foreign;
iv. to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
vi. when the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others;
vii. to protect our rights or property, privacy, safety or property, and/or that of our affiliates, you or others; and
viii. to allow us to pursue available remedies or limit the damages that we may sustain.
c. We may share your information to third parties and investors in connection with potential acquisition of Company’s assets, mergers, sale, financing etc wherein the details of user information is transferred as part of the assets of the Company.
5. Social Media Sharing Feature
We have our social media platforms and you will be able to connect us through such social media platforms. In such case we may be able to identify you and relate the information shared through social media platforms with the information that we already have about you. Depending on your usage settings on social media platforms, all information shared by you may be available to others including your friends and general public.
We have taken steps and adopted industry-standard security measures to maintain the safety of your personal information. All electronic financial transactions performed through our Website are covered by encryption technology. All your personal information and data are stored on secured servers and are password and firewall protected. However, no transmission of electronic data can be guaranteed to be perfectly secured. As such, we cannot guarantee or certify the safety of any information transmitted or otherwise provided to us or received from us.
7. Your Rights Regarding Your Information
8. Usage by Children
We do not expect and we have no interest in collecting information from minors or children. We do not knowingly collect any personal information from minor or children under the age of [Please insert the age limit which you want to set]. If you are a parent or legal guardian who believes that your child has provided us with any personal information, please contact us at [insert email id].