1. Purpose and Scope
2. What are Cookies
2.1 Cookies are files containing small amounts of information which are downloaded to any device such as your computer, smartphone or tablet. The information is downloaded when you visit any website using such devices. Cookies are then sent back to the originating website on each subsequent visit by you, or to any other website which recognises that cookie. Cookies do lots of things such as remembering your preferences, enhancing your experiencing while using the website and helping us to offer you the best services.
2.2 There are different type of Cookies. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3. Categorisation of Cookies
3.1 The type of Cookies and other tracking technologies used on our Website can be categorized as follows:
3.1.1 Necessary Cookies – As the name suggest, these Cookies are necessary to make our Website work correctly and properly. These Cookies are required in order to access and experience complete functionality of our Website. These Cookies allow you to log-in onto our Website and avail our services. Without these Cookies, you will not be able to access some parts of our Website. These Cookies do not typically contain any information that personally identifies a user.
3.1.2 Performance Cookies – These Cookies collects information about the usage pattern of our Website by you including which page you visit frequently, how much time you normally spend on these pages, if there any issues faced by you while accessing these pages and the error message. This helps us to improve the performance of our Website by ensuring that you find what you are looking for. These Cookies do not typically contain any information that personally identifies a user.
3.1.4 Advertising or Targeting Cookies – These Cookies are used to deliver advertisement and marketing content which are more relevant to you and your interest. It helps track the effectiveness of our digital marketing on our Website as well as on third party websites. These Cookies remembers that you have visited our Website and your web browsing activity and this information is shared with other parties including our advertisers and marketing agencies with the objective of providing you with the content which is relevant to you.
3.1.5 Third Party Cookies – We may engage with a number of third-party service providers who may also install cookies on your device on our behalf when you access our Website to allow them to deliver you custom-made advertisement within their webpage. We also engage with a number of third-party service providers to provide digital experience and performances on our Websites. When you browse our Website some of the third-party cookies may be installed on your device who provide its features on our Website, although you may have declined your consent to our Cookies. This is due to your acceptance to use their cookies on their website.
4. Purpose of having Cookies
4.5 The tracking technologies may automatically record information such as domain and host names, other information about your geographic location, IP addresses, browser software and operating system types, your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access), and dates and times that our Website is accessed.
5. Cookies that we use
5.1 We use Google Analytics, FB Pixel, Monsterinsights, Google Tag Manage, FB Pixel and Hotjar.
5.2 These Cookies help us identify you when you visit our Website and navigate through our Website and help us provide you tailor made and customized services.
5.3 It help us to determine if you are logged into our Website.
5.4 It help us to display advertisements that will be relevant to you.
5.5 It helps help us to analyse the use and performance of our website and services.
5.7 We use Google Analytics as third party service provider to analyse the use of our Website. Google Analytics gathers information about Website use by means of cookies. The information gathered relating to our Website is used to create reports about the use of our Website.
6. Managing your Cookies
6.1 Most browsers allow you to give consent or refuse to accept cookies and to delete cookies. You can refuse your consent. You can disable our or third party cookies by use of your browser settings. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
6.3 Blocking all cookies will have a negative impact upon the usability of many websites including our Website as you won’t be able to navigate on some of our webpages or you may not receive personalized information when you visit our Website.
6.4 If you block cookies, you will not be able to use all the features on our Website.